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T1-15

T1-15

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Question 1 of 2

1. Question

When dealing with a challenging customer, what is the most crucial skill to practice?

a) Firmly asserting your position
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b) Remaining calm and composed
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c) Patiene and Ignoring the customer's concerns
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d) Being ready with good defensive arguments
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Question 2 of 2

2. Question

When dealing with a challenging customer, you should prove them wrong.

By providing them with arguments that explain their problem
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By providing them with solutions that help their problem
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By empathizing with the customer, and not prove them wrong
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